Return Policy

Return window

You may request a return within 30 calendar days of the delivery date shown in your tracking information.

Eligibility

To be eligible for a change-of-mind return, items must be:

• Unused and in the same condition you received them.
• In their original packaging, with all pieces included.
• Purchased from kiddoskingdom.store (order reference required).

We cannot accept returns of items that have been used, damaged after delivery, washed, or are missing parts, or items not bought from us. Items that arrive damaged, defective, or incorrect are always eligible (see below).

How to return an item

1. Email contact@kiddoskingdom.store (or call (714) 740-7452) with your order reference, the item(s) you want to return, and the reason.
2. Within 1 business day we will confirm eligibility and send your return authorization and the return address. Please do not send items without authorization; unauthorized packages may be refused.
3. Pack the item securely in its original packaging and ship it with tracking within 14 days of receiving authorization.
4. When the return arrives, we inspect it and email you to confirm your refund.

Return shipping costs

For change-of-mind returns, you pay the cost of return shipping, and the original shipping charge is not refundable. For items that are damaged, defective, or incorrect, we provide a prepaid return label or may ask you to keep the item, and we refund the original shipping charge.

Damaged, defective, or incorrect items

Report the problem within 7 days of delivery with photos. Defects that appear later under normal use are handled within the 30-day return window. We will replace the item or refund you in full, at your choice.

Exchanges

We do not process direct exchanges. Return the item for a refund and place a new order for the item you want. If a replacement is needed because of damage or a defect, we will send the same item at no charge.

Gifts

Gift recipients can return eligible items within the return window. Refunds are issued to the original payment method of the purchaser.

Product recalls

If a product we sold is recalled, we will contact affected customers and follow the recall instructions, which may include a refund or replacement regardless of this return window.