Refund Policy

When you are eligible for a refund

• You return eligible items within 30 days of delivery under our Return Policy.
• You cancel an order before it ships (see Cancellation Policy).
• Your item arrives damaged, defective, or incorrect, and you prefer a refund to a replacement.
• Your package is confirmed lost in transit.
• We cancel your order (for example, the item is unavailable or there was a pricing error).

How much is refunded

• Change-of-mind returns: the price paid for the returned items plus any sales tax charged on them. The original shipping charge and your return shipping cost are not refunded.
• Damaged, defective, incorrect, or lost items: the full price, tax, and original shipping charge.
• Orders cancelled before shipping: the full amount paid, including shipping and tax.

Free shipping is not reversed if you return part of an order. Items returned used, damaged after delivery, or with missing pieces may receive a partial refund or be returned to you; we will explain by email before deciding.

Refund method

Refunds are issued to the original payment method (the same card, Apple Pay, or Google Pay used at checkout) through Stripe or Square, in U.S. dollars. We do not issue refunds in cash or to a different card.

Refund timing

We process approved refunds within 3 business days of receiving and inspecting your return (or of approving a cancellation or damage claim) and email you when it is issued. Your bank or card issuer usually posts the refund within 5–10 business days. If you have not seen it after that, contact your bank, then contact@kiddoskingdom.store.

Questions and disputes

If you are unhappy with a refund decision, contact contact@kiddoskingdom.store or (714) 740-7452 and we will review it. Please contact us before filing a dispute with your card issuer, so we can resolve the issue quickly.